Grievance Redressal

Last updated: 19 October 2026

If you have a complaint about a product, an order, a service call, or how we handle your personal data, we want to put it right. In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Rules, 2021, we have appointed a Grievance Officer.

How to raise a grievance

1. For a printer or AMC service issue, first raise a support ticket — most problems are solved fastest that way.
2. If the issue is not resolved, or concerns anything else, email the Grievance Officer with your name, phone number, order, invoice or ticket number, and a clear description of the problem. Attach photos or documents if they help.

What happens next

• We acknowledge your grievance within 48 hours and give you a reference.
• We aim to resolve it within one month of receipt, and will keep you informed of progress.

If you are not satisfied with our resolution you may approach the National Consumer Helpline (1915 or consumerhelpline.gov.in), the appropriate Consumer Commission, or, for personal data matters, the Data Protection Board of India.