Shipping & Delivery Policy

Last updated: 19 October 2026

This policy explains how orders placed on netxsolutions.co., or confirmed with our sales team, are delivered.

1. Where we deliver

We deliver across India. Our own teams deliver from our offices in Ranchi; other locations are served through reliable courier and logistics partners. If we cannot serve your PIN code we will tell you before accepting the order.

2. Delivery charges

Delivery is free on orders placed through the website unless a charge is shown at checkout or written on your quotation. Special handling (for example unloading heavy copiers above ground floor without a lift) may be quoted separately before dispatch.

3. Delivery time

• In-stock items are usually dispatched within 2–5 working days of order confirmation and receipt of payment or an accepted purchase order.
• Items sourced from the manufacturer or distributor, large-format and production printers, and furniture made to order normally take 7–21 working days. We will give you an expected date when we confirm the order.
• Transit time after dispatch is typically 2–7 working days depending on the location.

These are estimates and not guarantees. We will keep you informed of any delay and you may cancel an order that has not been dispatched if the delay is unacceptable to you.

4. Software and licences

Licence keys and subscriptions are delivered by email, usually within 1–3 working days of payment.

5. Receiving your order

Please check the package before signing. If it is damaged, opened or tampered with, note this on the delivery receipt, take photographs and inform us within 48 hours at sales@netxsolutions.co.in or by phone. Claims for visible transit damage reported later may not be accepted by the carrier.

6. Installation

Installation and demonstration of multifunction printers and other equipment we service is carried out by our trained engineers, and an installation report is signed at site. For other products, installation is provided where stated in the product listing or quotation. Please make sure the site is ready (power point, network cable, space and access) on the agreed date.

7. Tracking

You can follow your order status using the link in your order email or from My orders if you have an account.